Refund policy

Return Instructions:
We try to make returns as simple as possible. Each return is handled on an individual basis. We are more than happy to help you with any questions and/or concerns.

1) Please contact Rosso Glass, as soon as you receive the item(s) you wish to return.
*** NOTE *** If the item(s) is damaged, please see "** Damages Only" section below:

2) Let us know if you would like a replacement (if available) or a refund.

3) If an item(s) is not what was ordered or was purchased by mistake, Rosso Wholesale Glass Store must have the item(s) returned before you could receive a refund/replacement. If it is not returned, we are not able to issue a refund/replacement. ITEM MUST BE SENT BACK within 10 business days of receiving it! ** Also Note: The Original shipping charges will be deducted from the refund amount if the purchase included “Free Shipping".

*** NOTE *** If you are returning an item you no longer want, there will be a restocking fee of 15% of the item(s) cost. Buyer Pays return postage.

** Damages Only - We make sure all item(s) are packaged well for shipping, however no matter how well items are packed, they may result in damage ** We use shredded paper and boxes from various companies to save costs.
1) Must contact Rosso Wholesale Glass, within 5 business days of receiving the damaged item(s).

2) Please send a photo(s) of the damaged item(s) and all the shipping material, including the box. (In order to file a claim, the shipping companies require us to submit these photos.)

3) Also, please hold on to the item(s) for 3 weeks. There has been times when the shipping companies request the physical item(s).

4) Shipping companies also need a contact phone number of the consignee.

Once this information is obtained, we may proceed with a replacement or refund.

Thank You,
Rosso Wholesale Glass